HRPAO
Toronto, Ontario
February 17, 1999

Who Am I?

Why is the web compelling?

• easy to use
• easy to search
• real time info on-line
• cost-free distribution
• easy to revise

Intranets

• 8 times the growth of the Internet!

Potential Savings

• slash payroll and other costs
• Government of Singapore reduced manpower by 45% and slashed costs by up to 62% in some departments

Issues?

• legal
• security
• regulatory
• middle men and companies eliminated
• changing distribution

Human Resources
http://www.caribinfo.com/intranet/HumanResources/home-humanresources.html

Employee Handbook
http://www.caribinfo.com/intranet/HumanResources/hrhandbook.html

Taking Vacations
http://www.caribinfo.com/intranet/HumanResources/hrhandbook.html#Vacations

Calendars and Schedules
http://www.caribinfo.com/intranet/HumanResources/hrcalendar/calendar96.html

Job Opportunities
http://www.caribinfo.com/intranet/HumanResources/hrjobs/home-hrjobs.html

EE Update Area
http://www.caribinfo.com/intranet/HumanResources/hreeupdates.html

The Birth and Growth of Intranets

• Corporate Communications
• Job Postings
• Benefits & Retirement Plan Info
• Training
• Recruitment
• Employee Opinion Surveys

• Backlash against traditional methods of development.
• New tools are easier to use.

• YES!
• I N T E G R A T I O N
• Documentation

• Actually, Why NOT construct an Intranet? What will happen?
• less efficient than competitors
• cannot communicate with remote employees, partners, customers
• cannot attract the best and brightest new employees

• Generally Less Threatening than Traditional IT Projects
• you can start small
• avoid major costs if already "wired"
• security less of a concern if internal
• project is an experiment

• Web server
• Web browsers for client users
• Web publishing tools
• Web utilities, DB
• Organizational Policies

• Who is allowed to publish information?
• What info may be retrieved and/or accessed?
• Who is responsible for content?
• Who is responsible for "look and feel"?
• Who is responsibility for data quality?
• Where should the project be located?
• Where is the budget?

• Low, if just because its "Cool"
• It MUST provide business value to the organization
• It must change the way people carry out important business processes.

• Hinges on doing a good BPR analysis of existing processes, to see where the greatest improvements could be achieved.

• An Intranet application is like any other system.

• You cannot build a good intranet unless you have a good understanding of the content the user will see and how users will navigate through the system.
• Planning for an Intranet requires a careful data model before design begins.

• BPR
• Why are we doing this?
• What are problems with current process?
• What org changes are required to support new process?

• What user-data and user-processing requirements do we need to support?

• hardware
• software
• architecture

• HTML
• CGI/PERL
• Java
• ActiveX
• etc......

• like any other system, we must find out if it works!

• Have a scale to get results

• Ongoing and frequent changes will be expected

• e-mail
• Web browsing
• HTML creation
• etc....
• All integrated!
• e.g., Microsoft Office 97

• Do make sure the users and developers share a common vision.
• Do provide visible active leadership.
• Do ensure partnership participation.
• Do provide proper team training.
• Do follow appropriate development methodology
• Do ensure that you have flexible teams because this will continue to evolve
• Do include emphasis on continued quality improvement.

• Identify goals and objectives
• Identify potential users
• Identify needs that will be filled
• Identify benefits with ROI analysis
• Launch a pilot project
• Develop formal plans (e.g. publishing policies)

• "better information" hard to quantify
• cost real events such as benefit inquiry
• leads to more calls
• with web, one visit may do the job

• most tools do not cover internet projects
• not enough past history - bench mark
• prototyping works in many cases
• keep project under control, have goals, estimates, schedules, and a budget
• divide tasks into must do, should do, and could do.

• User Representatives

• System Analyst to assist with user requirements study
• Project Manager

• data base manager - storage of data base - files, tables
• graphics artist/designer - visual contents
• HTML language lawyer
• application programmers
• networking specialist
• testing/QA specialist
• security specialist

• technology is changing rapidly
• keep project under 6 months, or even 3
• results are obvious early
• costs are kept down
• low risk
• use consultants where necessary
• share the successes

• This is new technology for all of us!
• Exposure training for whole team
• high level training where needed
• Web publishing training for all - html
• how to set up and administer an intranet
• training on tools, Java, etc.

• Key activity - do it early - avoid problems later
• who can create new content
• who is responsible for look and feel
• who is responsible for integrity of data
• who is allowed access

• Who will do the work
• Skill shortage
• html is easy to learn
• most systems engineering issues familiar to IT

• Avoid image of "instant profits"
• What are the actual Cost Benefits
• Most projects underestimate planning and administration effort
• Internet easier to learn, but...

• change of address
• change emergency contact
• change phone number - phone book
• benefits admin
• time reporting
• scheduling - leave and attendance
• training registration

• amazing interest

• Salary admin
• Benefits admin
• Performance management
• training
• basic admin - forms
• Corporate policies

• Lots of white space
• Colours, subliminal message
• Follow hierarchy

• Salary
• Benefits

• Interface to HRMS

• Use 2nd Person Voice in Design

Success Stories

Bank of Montreal
HewlettPackard
Hong Kong Bank of Canada

Other Resources

Corporate Intranets I
Corporate Intranets II
Corporate Intranets III

He may be reached at: aldoran@pmiHRM.com and his home page is http://www.pmihrm.com/.

-Al Doran, CHRP
Copyright (c) 1999 Phenix Management Int'l